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Where we set the Industry Standards.

At World Customer Experience Forum, we set the industry standards, discuss the best practices, set the vision for the future, revolutionising the Industry forever.

 

Toolsets vary in sophistication, but with an ever increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems we are moving towards a new customer experience revolution.

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With innovations in Conversational AI and revolutionary chatbots in the industry the customer experience standards have reached a new benchmark.

At the World Customer Experience Forum, we aim to discuss these technologies, bring together the industry leaders and display only the key revolutionary technologies. The platform enables a seamless discussion over the future of customer experience and networking among true industry heavy-weights.

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ChatBots

Customer Experience

Conversational AI

Get Immersed in what's happening.

CX Design

Virtual Contact Center Automation

Conversation Design

CX Automation

Cost Saving

Language Processing

Predictive Analytics

Generative AI

Customer Support

Conversational AI

Conversational Banking

Conversational IVR

Chatbot

Virtual AI Agent

Speech to Text

Our Events

Join the Experts: World Customer Experience Forum drives the awareness, adoption, interoperability, and development of Chatbots, Conversational AI, Chatbots and related technologies. Through a collaborative partnership with industry, academia, and government expertise, the Forum is dedicated to the overall development of these technologies. We accelerate the market by propelling innovation and guiding outcomes for technology end-users.

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Industries Attending

Banking

E-Commerce

Insurance

Logistics & Supply Chain

IT Services

Digital FI

Become a Member

Our Mission

World Customer Experience Forum® is The Authority in Conversational AI, Modern AI, Customer Experience and Chatbots. It coalesces industry, government and academia to drive consistency in vocabulary, architecture, security and interoperability of technologies.

 

World Customer Experience Forum is open to the businesses, organisations or entities with an emphasis in Chatbots, Conversational AI, Customer Experience, Virtual Contact Centres and related solutions. Our global membership is committed to streamlining, standardising and optimising the technologies for the end users. 

Where Great Minds Reunite

Keynotes. Exhibitions. Networking. C-Suite programs.

80

INDUSTRY LEADING KEYNOTE SPEAKERS

48

TOP TECH 
EXHIBITORS 
AND PRESENTERS 

600

2

OVER
KEY DECISION-MAKERS 
PARTICIPATING
DAYS OF EXCLUSIVE CONTENT AND DISCUSSION
News

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