Where you don't take part- You take over.
At World Customer Experience Forum, we set the industry standards, discuss the best practices, set the vision for the future, revolutionising the Industry forever.
Toolsets vary in sophistication, but with an ever increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems we are moving towards a new customer experience revolution.
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With innovations in Conversational AI and revolutionary chatbots in the industry the customer experience standards have reached a new benchmark.
At the World Customer Experience Forum, we aim to discuss these technologies, bring together the industry leaders and display only the key revolutionary technologies. The platform enables a seamless discussion over the future of customer experience and networking among true industry heavy-weights.
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ChatBots
Customer Experience
Conversational AI
Get Immersed in what's happening.
CX Design
Virtual Contact Center Automation
Conversation Design
CX Automation
Cost Saving
Language Processing
Predictive Analytics
Generative AI
Customer Support
Conversational AI
Conversational Banking
Conversational IVR
Chatbot
Virtual AI Agent
Speech to Text
What are we discussing?
Personalised Customer Experience
As, personalization continues to dominate customer experience trends, businesses leverage data to tailor interactions. Omnichannel strategies are crucial, ensuring a seamless experience across various platforms. AI-driven chatbots enhance customer service, and virtual and augmented reality are emerging for immersive experiences. Sustainability and social responsibility also shape customer perceptions and preferences.
The Modern Day Chatbots of 2024
Chatbots are evolving with advanced natural language processing and improved context understanding. AI-driven chatbots now handle complex queries, enhancing customer support. Integration with messaging apps is widespread, ensuring accessibility. Multilingual capabilities and emotional intelligence are emerging trends, enabling more personalized and empathetic interactions, enhancing overall user experience.
The latest scalable trends in Conversational AI
Conversational AI is advancing with more sophisticated language models for nuanced interactions. Voice recognition technology is improving, enabling seamless integration in smart devices. The trend towards contextual understanding and memory in conversations enhances user engagement. Social AI is rising, integrating emotion recognition for more empathetic and human-like interactions.
Where Great Minds Reunite
Keynotes. Exhibitions. Networking. C-Suite programs.
20
20 INDUSTRY LEADING KEYNOTE SPEAKERS
12
12+ TOP TECH EXHIBITORS
AND PRESENTERS
150
OVER 150
KEY DECISION-MAKERS
PARTICIPATING
2
2 Days of Exclusive content and discussions.
Industries Attending
Banking
E-Commerce
Insurance
Logistics & Supply Chain
IT Services
Financial Services
Media Partners
Get noticed by Major Media Outlets at World Customer Experience Forum.
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Why Attend?
Extensive Agenda
Discover a series of keynotes, case studies and round tables, delivered by true visionaries, discussing the challenges and exploring the best practices, covered in our concise module. A thoroughly researched agenda and interactive networking programs would help you gain subject matter expertise and best in class skill set.
Not your average networking experience
With our events averaging 200+ self-organized attendee meet-ups our smart networking application would help you maintain smart-profiles, suggest AI powered matchmaking, connect, network and set-up one on one meetings. Sharing files and maintaining all inclusive collaborative relations is made easy, enabling you to make the most out of your time.
Become a Sponsor
Get Noticed
Exhibit, Speak, Network and Brainstorm solutions among Industry leaders. A win-win dynamic is created to make your time and efforts lucrative for years to come.
Network
Our dedicated Research Team tracks down the right people for collaboration, so you can save time and focus on networking, gather subject matter expertise and explore innovative solutions.
make your name
Exponential promotional campaigns and our Start-up program is a resolute collaborative platform for Startups and VC’s. Enabling industry-specific startups an opportunity to signify and collaborate with industry heavyweights and VC’s. A win-win dynamic is created for the companies aiming to expand their businesses.
THE
EVENING
After a tiring day full of enlightening sessions and exhibits, we end the day with a refreshing cocktail reception party where all delegates and sponsors circle up and round the day off.
An A-listing event experience with a spotless venue, smart networking applications, and fine dining services, enabling our delegates to make the most out of their time in a business class environment.
Why World Customer Experience Forum in 2023?
Get in-person access to 150+ Key Decision Makers through our networking programs.
Get the ROI you need and refresh your dried-up pipeline with the right people to make an impact.
Network with the industry leaders and heavyweights relevant to your niche.
Provision for innovative start-ups, leading solution providers, and cutting-edge product developers in field.
Increase your brand’s visibility and get ahead of your competition.
Get ready to disrupt and move one step ahead. Be among the people who really matter in CX.
Our Events
Join the Experts: World Customer Experience Forum drives the awareness, adoption, interoperability, and development of Chatbots, Conversational AI, Chatbots and related technologies. Through a collaborative partnership with industry, academia, and government expertise, the Forum is dedicated to the overall development of these technologies. We accelerate the market by propelling innovation and guiding outcomes for technology end-users.
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Join our Newletter and get access to the latest news and industry updates, exclusive to our subscribers.
Our Mission
World Customer Experience Forum® is The Authority in Conversational AI, Modern AI, Customer Experience and Chatbots. It coalesces industry, government and academia to drive consistency in vocabulary, architecture, security and interoperability of technologies.
World Customer Experience Forum is open to the businesses, organisations or entities with an emphasis in Chatbots, Conversational AI, Customer Experience, Virtual Contact Centres and related solutions. Our global membership is committed to streamlining, standardising and optimising the technologies for the end users.
Get In Touch
Interested to attend the event, become our member or join as sponsor?
Fill out the inquiry form with your requirements or send us an email.
We look forward to hearing from you!